ServiceNow - Administrator / Senior Support Engineer
Hiring Process
Time to Answer
2 open days
Process
1 Phone Call
1 Onsite Interview
Days to get an Offer
4 Days after Interview
Overview
ServiceNow Administrator/Senior Support Engineer skilled in incident management, process optimisation, and data analysis, with ServiceNow certification, ITIL knowledge, and experience in Agile methodologies.
Job Responsibilities
-
Support
and guide the team through the different processes
- Monitoring of the instances
-
Execute maintenance and operational tasks, including
small
changes, lifecycle management (LCM), and license management
- Incident management: manage second and third-line incidents, including analysis, alignment, small changes, communication, and follow-up
- Release Management: prepare and follow up on releases, including runbook preparation, validation, and presentation in the Change Advisory Board (CAB)
- Process Optimization: optimizing workflows, reducing bottlenecks, and automating repetitive tasks to enhance efficiency and productivity
- Data analysis: understanding of report creation, dashboard management
Must Have Skills
- Experience with ServiceNow instance health checks, performance monitoring and system upgrades
- ServiceNow Certified (Admin Course)
- Excellent knowledge of the ITIL framework, including Incident Management, Problem Management, Asset Management, Change Management, Release Management, Process Optimization, and Data Analysis
- Knowledge and experience with Agile or Scrum methodologies
- Strong written and verbal communication skills in English
Nice to have
- Certified
Implementation Specialist or other related certification
- Cloud knowledge
-
Fluency in French and/or Dutch
- Strong troubleshooting, problem-solving, and issue resolution skills
- Excellent interpersonal and communication skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Work at yechte
We are an independent digital consultancy with ambitious goals and a global presence. We support a diverse range of companies, building digital teams and delivering innovative digital solutions. Our multicultural and diverse workforce, comprised of ‘Global Citizens’, reflects this inclusivity.
We care about work-life balance and meeting the expectation of a growing team, investing in people because they are our greatest asset. Our consistent growth is a testament to this commitment.
Come work at yechte, a company on the rise, offering excellent benefits, opportunities for personal development, and the chance to learn from accomplished leaders. We are always looking for exceptional professionals to join our team.
What We Offer
Each employee has a chance to see the impact of his work. You work on real digital projects and make tangible contributions to the company. We want to provide to each individual personal, professional and social growth.
Attractive Benefits
We care about your comfort. At yechte we offer cost-effective and eco-friendly mobility plans, food allowances, and comprehensive healthcare support, enhancing employee satisfaction.
Personal Development
We care about your growth. At yechte we offer to boost your personal growth through tailored IT trainings and certifications, fostering a culture of agility and tech-driven expertise.
Flexibility
We care about your wellbeing. At yechte we offer flexi-hours and hybrid home/office work arrangements, enhancing employee work-life balance and productivity.
